---
title: Returns and Refunds
description: If you decide to return your order (or part of it), for whatever reason, please read the following instructions.
---

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# Returns and Refunds

## If you decide to return your order (or part of it), for whatever reason, please read the following instructions.

There are many reasons why a return might be justified: late delivery, product damaged in transportation, product in poor condition, etc. 

**If you have received your order but wish to return it, please read the following instructions first**:

1. **Notify Laumont of the issue as soon as possible using your normal communication channel**: The reason for the return must be declared on the same day that you receive your order. You should do this using the standard communication channels ([click here for our contact details](https://faqs.laumont.es/centros-laumont?hsLang=en)).
2. **Record visual evidence**: Take photos or videos to justify your reason for making a return.
3. **Wait for a response from one of our sales representatives before proceeding with the return**: Either our customer service department or a sales representative will contact you to explain how to return your order.
4. **If a full or partial refund is due**, our customer service department or sales representatives will explain to you how this will be processed.

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